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EHR integration is the next looming challenge for telehealth vendors

December 10, 2018 / Evan Sweeney

The telehealth industry is riding a wave of satisfaction from healthcare clients that say virtual care vendors are generally worth the money. But a looming challenge around EHR integration could set some companies apart. That’s according to a new analysis released by KLAS Research which evaluates some of the top telehealth companies including MDLive, American Well and Epic. Of the 10 companies evaluated by KLAS, the most common type of visit varied widely. Most of American Well’s visits, for instance, are associated with on-demand urgent care, while the vast majority of Epic’s visits are tied to its virtual clinic. And healthcare organizations are largely pleased with those varying approaches, though Epic and InTouch outpace competitors when it comes to driving outcomes to fulfilling expectations. SwyMed and InTouch received high marks for customer support and proactive service. Some respondents said American Well’s growth led to staffing shortages and a backlog...