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Communications platform gains efficiencies, cuts discharge time at Avera Health

December 04, 2018 / Bill Siwicki

Avera Health is a health system based in Sioux Falls, South Dakota, that serves a population of nearly 1 million people across five states through 36 hospitals, more than 200 primary and specialty care clinics, and more than 30 senior living facilities. Until 2014, Avera's providers and caregivers relied on a complex mix of pagers and legacy phones for communication. It needed a faster and easier way to enable its caregivers to connect with each other and share patient information. Some providers and other licensed caregivers were carrying two or three devices at a time, which proved burdensome. In addition, alarm fatigue was a concern for those caregivers, so an integrated alarm system with a secure communication device was requested by many throughout the Avera Health system.