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November 02, 2018 / Bill Siwicki

Central Island Healthcare, a skilled nursing facility in Plainview, New York, wanted to provide a superior level of care for residents in its facility who were being sent to the emergency department with conditions it believed it might be able to treat in place. "All nursing homes are dealing with the challenge of trying to care for higher acuity patients with resources that are limited by the reimbursement we receive for the care of their conditions," said Michael Ostreicher, executive director of Central Island Healthcare. "I had been thinking about ways in which we might provide that superior level of care and just as I was setting myself to solving this problem, I received an email from Call9 proposing the solution I'd been seeking," he said.