Spotlight

Health insurers have traditionally focused on financial and operational metrics when measuring enterprise performance, especially at the most senior levels of the organizations. Yet as customer experience efforts become more of an enterprise priority, customer perception metrics are critical. There are four metrics to consider when measuring customer perception: customer satisfaction, likelihood to stay/purchase again, ease of doing business, and willingness to recommend measured as a Net Promoter Score (NPS)®.1 There are also new metrics, such as emotion or even customized perception measures.

OTHER LIVE WEBINARS

Role of Robotics in Rehabilitation- How to Research and Measure

January 27, 2022 | 1:00PM GMT

AiBle is a 3-year cross-border EU Interreg project about an upper-limb rehabilitation exoskeleton robot based on AI and cloud computing. The workshop objective is to create a discussion platform on intersections between the fields of rehabilitation, robotics, and human-computer/robot interaction.
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Health Innovation through Capital and Private Equity Markets webinar

February 23, 2022 | 1:00PM GMT

Across the world, there is a new appreciation that health innovation is essential for driving forward better quality and access to healthcare. Yet, there is a huge funding gap especially for low and middle-income countries (LMICs). With the demand for innovation, we are seeing an increase in the use of capital and private equity markets for funding health innovation. Health systems as well as start-ups in HealthTech and hospitals are collaborating with private equity firms to finance health innovation. In this webinar, we ask a panel of financial experts and innovators to address the question of whether capital and private equity markets are actually driving forward better and sustainable health innovation.
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Spotlight

Health insurers have traditionally focused on financial and operational metrics when measuring enterprise performance, especially at the most senior levels of the organizations. Yet as customer experience efforts become more of an enterprise priority, customer perception metrics are critical. There are four metrics to consider when measuring customer perception: customer satisfaction, likelihood to stay/purchase again, ease of doing business, and willingness to recommend measured as a Net Promoter Score (NPS)®.1 There are also new metrics, such as emotion or even customized perception measures.

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