IBH | March 31, 2021
IBH, a population, and digital health services pioneer, announced the acquisition of Uprise, a digital health platform that delivers highly customized treatment through self-guided modules, live coaching, and in-person counseling. The acquisition of Uprise follows IBH's latest acquisition of HMC HealthWorks in December 2020, which expanded IBH's presence in chronic disease management. This new acquisition not only strengthens IBH's use of data analytics to treat its members but also aids in the delivery of treatment to more people at a time when standard coverage is restricted due to the pandemic.
According to the Harvard Business Review, the Covid-19 pandemic has expanded the urgency of treating those suffering from mental health problems through technology that allows for support, care, and increased capability. Although conventional Employee Assistance Programs (EAPs) typically have a 4% engagement rate, Uprise's digital EAP has a whopping 24% engagement rate. This high degree of interaction with Uprise's mobile app and online site demonstrates that interactive technologies allow more users to learn from mental health services. IBH's investment in Uprise provides its millions of users with digitally oriented, best-in-class technology.
“Through a deeply customized and intuitive interface, Uprise's technology provides our users with the most advanced Cognitive Behavioral Therapy-based, self-guided content in the United States,” said Dan Clark, CEO of IBH. “We may include self-guided CBT, live instruction, in-person consultation, and chronic illness care based on a member's specific needs and risk factors. With the acquisition of Uprise, IBH has truly become one of the market's largest and most efficient digitally-enabled healthcare companies.”
Uprise was founded by Dr. Jay Spence to provide the best digital tools for individuals to self-manage their mental health and making access to a healthcare provider accessible and convenient. “We couldn't be more excited to be working with IBH and being a part of its innovative and tech-enabled wellness vision,” said Dr. Spence, former Founder, and CEO of Uprise and new SVP of Digital Product for IBH. “We've concentrated on supplying members with tried-and-true digital services that they can use from anywhere, at any time. We are genuinely able to do something for our members that no one else can by enhancing our interactive service with IBH's portfolio of customized EAP products, chronic illness treatment, and supervised mental health.”
“Uprise is an essential part of our technology plan, which focuses on the Triple Goal of optimizing outcomes, customer engagement, and cost-effectiveness. It fits amazingly well into our clinical evaluation, data, treatment navigation, and risk reduction capabilities,” said IBH Chief Technology Officer Dr. Ilya Gluhovsky. “This is just the start of our ambitious agenda aimed at improving health and outcomes for our members through digital solutions.”
IBH, a Periscope Equity portfolio company, provides digitally powered employee support services augmented with customized counseling, chronic illness care, guided mental wellbeing, data analytics, and drug screening and recovery options. IBH lowers claims and costs for organizations while strengthening the lives of its participants by focusing on sustainable effects through scientifically-based approaches and resources. IBH has been a Shortlister Vendor of Choice for EAP, mental wellness, and healthcare material for over 30 years.
CloudMD Software & Services | November 30, 2021
The need to support Canadians and their mental health has never been greater. To help more people access care, Sun Life is expanding its partnership with CloudMD, the creators of Mental Health Coach. Following a successful seven-month pilot program, Sun Life will begin rolling out Mental Health Coach as part of its Group Benefits offering.
Despite many Canadians experiencing mental health issues, a Sun Life study found over half are not seeking medical care. Cost, access, and feelings of embarrassment are the top barriers to blame. Sun Life and CloudMD are bridging the gap with Mental Health Coach. The service uses data analytics to identify Clients who are at risk of developing a mental health issue. It then proactively reaches out to guide Clients to the right resources and support.
“As the largest provider of group benefits in Canada, we know that tackling the mental health crisis requires dedication and a customized approach. Each person experiences mental health in their own way – no two journeys are the same,” said Dave Jones, President, Sun Life Health. “We’re committed to providing Canadians with innovative and personalized mental health tools to help them wherever they are in their journey. Mental Health Coach is one way we’re helping our Clients live a healthier life.”
A personalized and preventative approach to mental health
A Mental Health Coach team member meets virtually or by phone with the plan member. They walk the plan member through a mental health assessment and create a personalized plan based on the benefits available to them. The Mental Health Coach service monitors the plan members’ progress and provides regular check-ins. They offer feedback and encouragement and can re-assess the plan member at any point in their journey.
During the pilot, Sun Life worked closely with CloudMD to test and refine the Mental Health Coach service. Findings from the Mental Health Coach pilot include:
89% of those experiencing depression and 91% of those experiencing anxiety noticed ‘major improvements’.
73% said they have a better understanding of their benefits.
82% said they would recommend the service based on their own experience.
46% increase in plan members utilizing their mental health benefits for the first time.
“We know that prevention is key when it comes to managing disability claims and connecting plan members with the care they need. The Mental Health Coach provides convenient and effective access to treatment. It can help with many mental health issues before they become severe, which can often lead to people going on disability.”
Karen Adams, President, CloudMD
Select Sun Life Group Benefits Clients will be able to access the Mental Health Coach service as part of their integrated benefits offering. The service will be rolled out and offered across plans throughout 2022.
About Sun Life
Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2021, Sun Life had total assets under management of $1.39 trillion.Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.
About CloudMD Software & Services
CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI). CloudMD’s Enterprise Health Solutions Division includes the leading Student Assistance Program and one of the top 4 Employee Assistance Programs in Canada and offers one comprehensive, digitally connected platform for educational institutions, corporations, insurers, and advisors to better manage the health and wellness of their students, employees, and customers.
CloudMD currently services a combined ecosystem of over 7,000 psychiatrists, approximately 4,500 therapists and counsellors, approximately 4,000 psychologists, over 22,000 family physicians, over 34,000 medical specialists, over 1,500 allied health professionals, over 500 clinics, and over 5 million individuals across North America.
Modern Healthcare | October 19, 2021
Modern Healthcare, a Crain Communications brand, is pleased to announce the launch of Digital Health Business & Technology, a digital media brand that covers the latest news, data and insights on all aspects of digital healthcare technologies, from hardware, software products and services to finance, investment and mergers and acquisitions activity.
The new digital brand leverages the editorial expertise of Modern Healthcare, an industry-leading provider of healthcare business news for more than 45 years, as well as 10 years of global digital health deal information and analysis acquired from Mercom Capital's Digital Health Business in June 2021. The resulting product portfolio will include:
The Digital Health Business and Technology website (DigitalHealthBusinessandTechnology.com), featuring news coverage, a research and data center and quarterly M&A reports
The Digital Health Deal and Digital Health Intel weekly e-newsletters
A Digital Health Alert for breaking industry news
For a limited time, healthcare executives in senior leadership roles in operations, financial and clinical management, information technology and related areas; entrepreneurs and senior leaders within digital health solution provider companies; investment firms, private and institutional investors (commercial banks, mutual funds, etc.), venture capitalists; private equity firms and angel investors, are invited to register for trial access to online content and e-newsletters from Digital Health Business & Technology.
"Digital Health Business & Technology offerings will serve the needs of the entire digital health ecosystem, enabling healthcare executives, entrepreneurs, business leaders and investors to determine how best to leverage digital health solutions for improved outcomes, accelerated innovation and greater business growth," said Fawn Lopez, publisher of Modern Healthcare.
"Our digital health portfolio will serve the information needs of healthcare executives who are seeking to understand the strategic business value of the latest digital health technology solutions to their operations, along with technology professionals at provider and clinical organizations who evaluate and determine which technology solutions are the right fit for their digital health strategies, and investors who track deals, IPOs and M&A activity to identify trends for future investment in digital health companies."
Jon Morton, general manager of Digital Health Business & Technology
According to McKinsey & Company, in 2019, digital health represented a global market worth approximately $350 billion. All digital health value pools are expected to grow by at least 8% annually through 2024, leading to an estimated market size of at least $600 billion.
About Modern Healthcare, published by Crain Communications Inc
Modern Healthcare is the industry's leading source of healthcare business and policy news, research and information, reporting on important healthcare events and trends as they happen on the web, in newsletters and alerts, the MH print magazine and events. Modern Healthcare's unbiased approach and commitment to fair reporting provides news and information that you can trust. Delivering in depth analysis, readers rely on Modern Healthcare to provide the insight into what is happening next, how it will impact organizations and what can be done to ensure success in an ever-changing healthcare landscape.