Future of Healthcare, Medical Devices

Greenway Health introduces GEM program to boost clients’ healthcare IT journey

Greenway Health
Greenway Health, a leading provider of health information technology services, has recently launched the Greenway Engagement Model (GEM), a new client engagement program.

Through intentional interaction and strategic support, the program is intended to strengthen Greenway's trusted advisor relationship with clients and support a more successful healthcare technology journey for Greenway clients.

The GEM program offers a dedicated client support team, which develops a client feedback program focused on improving the user experience and patient outcomes, reducing clinician burnout, and advancing technology that best serves healthcare providers. The program is focused on creating an upgraded experience not yet seen in the healthcare IT industry.

Clients will benefit from value-added services like clinical and revenue cycle assessments with optimization recommendations, benchmarking, and tracking of client-specific KPIs (key performance indicators) to help their practice grow. This is one of the most integrated customer engagement programs ever launched by Greenway Health. In order to provide a top-notch experience, each client will also receive simplified engagement from the Greenway team, including executive or senior leader sponsorship.

The company firmly believes in bringing trust, loyalty, and knowledge to its customers, which necessitates a tailored engagement model that creates a user-friendly platform for the customers to share their experiences and receive hands-on support. GEM's overarching objective is to make sure that its clients enjoy fruitful cooperation with Greenway in the area of healthcare technology so that they can return to doing what they do best—serving patients.

About Greenway Health

Greenway Health
provides cutting-edge technology, first-rate services, and strategic alliances with the aim of assisting clients in achieving success. The clinical, financial, and technology experts employed at Greenway are committed to creating cutting-edge solutions that maintain people's well-being. As a consequence of Greenway's partnerships with businesses and innovative service providers across numerous industries, its solutions have a daily impact on millions of lives.



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