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. https://hitconsultant.net/2019/11/20/why-hcaphs-is-archaic-in-healthcare-today/#.XdWkKtUzbIU
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SHARESHARESHARE
WHY HCAPHS IS ARCHAIC IN HEALTHCARE TODAY
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey hasn’t changed since its inception in 2006. Healthcare leaders have long wanted to see it reformed. Now, hospital groups are making the case for a major HCAHPS overhaul. Here’s what they’re are asking for, and what their requests mean for the future of patient experience. HELEN HRDY READ MORE