How to Reduce Call Volumes and Increase Patient Satisfaction with Intelligent Automation

notable | November 19, 2022 | 3 views

How to Reduce Call
Among other industry-defining changes, the COVID-19 pandemic transformed the experience patients have come to expect from their healthcare providers.

Spotlight

Graham Healthcare Group

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

OTHER ARTICLES
HEALTH TECHNOLOGY

3 Key Considerations in Cloud Security for Healthcare Organizations

Article | August 16, 2022

With medical system consolidation and increasing numbers of medical records created, the need for digital access and storage is gaining steam. Digitizing records allows clinicians to improve accuracy and decrease redundant testing and studies, as well as reduce treatment delays. Greater availability of digitized records has other perks too. With vast amounts of accessible medical data, researchers can move public health studies forward, also potentially improving care and treatment of individual patients. As a result, cloud storage is taking off, though healthcare organizations are adopting it more slowly than other industries. According to a 2019 Nutanix report, 71% of healthcare organizations using cloud were considered the least mature – relative beginners – in that they were using fewer cloud services. Compare that figure to finance or retail, where 13% and 15% respectively were beginners. However, that is changing.

Read More
HEALTH TECHNOLOGY

Advanced Healthcare Supply Chains: Why It’s All in the Data

Article | August 12, 2022

During the past decade, the healthcare industry has undergone an unprecedented technological transformation. The industry, once defined by manual processes, has moved squarely into the digital age. As patients, we’ve all become accustomed to seeing physicians as well as clinical staff use laptops during office visits. And behind the scenes, hospitals and health networks have made substantial investments in financial and HR systems, among others. One of the more significant digital advancements has been the industry’s focus on applying greater levels of automation to supply chain processes. In doing so, provider and supplier organizations have improved the efficiency of their supply chains, driven out millions of dollars in cost and waste, all while keeping patient care front and center.

Read More
HEALTH TECHNOLOGY

Artificial Intelligence Adoption in Healthcare

Article | August 29, 2022

Artificial intelligence (AI) – long an impactful technology in other industries – is in the midst of rapid adoption across the healthcare industry. What was once seen as having great potential is now making its way to real-world implementation, driving improvements in care through enhanced clinical decision support, empowering payers, providers and healthcare organizations across the ecosystem with actionable insight. Patient-generated behavioral data is becoming increasingly common for care management. Smart gadgets such as Fitbits, smartphones and other wearable sensors collect patients’ data, helping patients and physicians better understand habits and set realistic healthcare goals.

Read More

Digital Health Democratizes Precision Medicine to Improve Population Health

Article | February 10, 2020

By definition, precision medicine treats the individual while public health focuses on population-level interventions. While public health and precision medicine efforts overlap, some experts argue that precision medicine advancements fall short of public health goals due to their underemphasis on scalability and accessibility. Digital health can help reconcile this conflict by promoting precision medicine’s goal of delivering the right treatment to the right patient at the right time while improving health equity through scalable, accessible solutions.

Read More

Spotlight

Graham Healthcare Group

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Related News

HEALTH TECHNOLOGY, FUTURE OF HEALTHCARE

CareView and SONIFI Health Streamline Inpatient Virtual Care

CareView Communications | March 06, 2023

CareView Communications, Inc., an IT company in the healthcare field, recently announced that it has built an integration with SONIFI Health that allows care teams to talk to patients through the interactive TV platforms that are already present in patient rooms. To create a patient-centric, networked virtual care system, CareView is integrating with SONIFI Health, which provides interactive technology to promote patient involvement. A hub-and-spoke telecare model spanning a system of hospitals is centered on a fully-integrated CareView Patient Monitoring System®-enabled virtual care command center. This virtual care system creates a scalable, flexible workforce that keeps patients interested and meets their needs. It also gives nurses a break by using virtual staff to take care of patients' needs immediately and do administrative work that doesn't require a license. Using the CareView-SONIFI Health integration, doctors may make video calls to patients' homes without leaving the EHR interface. This crucial component also supports virtual nursing, hybrid care, and telemedicine to reduce staff burdens and increase caregiver access. CareView Chief Operating Officer Sandra McRee stated, "Hospitals are facing unprecedented labor challenges and margin pressures." She added, "Integrating our interactive platform with healthcare technologies like SONIFI Health is key to creating a scalable and effective solution for virtual nursing to reduce labor costs and keep nurses working at the top of their license." (Source – Business Wire) Kelly Boyd, SONIFI Health General Manager, remarked, "CareView truly understands the challenges hospitals are facing today." "Integrating their virtual care solution is a great complement to SONIFI Health's interactive platform in creating smart hospital rooms with features both patients and clinicians increasingly expect and need," she continued. (Source – Business Wire) About CareView Communications CareView Communications provides cutting-edge remote monitoring systems and innovative telehealth services for patients. In addition, the company implements the most advanced and helpful patient monitoring and engagement components. Its clinically-driven solution is meant to make a product that is helpful for healthcare providers, patients, their families, hospitals, and nursing home staff.

Read More

DIGITAL HEALTHCARE, HEALTHCARE ANALYTICS

Orion Health strengthens North American operations with new technology and leadership

prnewswire | March 27, 2023

Orion Health, a global leader in population health software, is strengthening its position in North America with new technology and the appointment of James Rice as Executive Vice President for North America. With operations in 12 U.S States and seven Canadian Provinces, the company has long been at the forefront of transformational Digital Health in North America. Orion Health is continuing on this path with the launch of the Amadeus Unified Healthcare Platform leading away from traditional broken healthcare systems, by creating patient-first digital health solutions. Alongside his new position, Rice will continue in his strategic role on the Orion Health global Executive Leadership Team with responsibility for the company's sales, business growth and marketing strategy. His new role will see Orion Health having a global executive on the ground in North America and demonstrates the company's confidence and commitment to this significant market. Brad Porter, Orion Health Global Chief Executive says the North American health sector is in desperate need for innovative technology to reduce the strain brought on by the pandemic and the ever-increasing shortage of medical professionals. "To overcome the challenges facing the sector today, we need to reimagine how IT can improve healthcare by giving more time back to medical professionals and making health systems easier for users to navigate. We're already seeing how Digital Front Door technology is achieving this in parts of Canada, and we look forward to introducing these solutions across more regions in North America," says Porter. Orion Health has been operating in North America for more than 25 years. In addition to its DFD, Orion Health has developed over 30 state or province-wide Digital Care Records (DCR) or health information exchanges across the US and Canada, allowing health information to flow seamlessly to and from authorized organizations and individuals across the state. Amadeus Unified Healthcare Platform In 2023 Orion Health is reinventing its Amadeus Unified Healthcare Platform, which is made up of its Digital Care Record (DCR), Digital Front Door (DFD), and its new Health Intelligence Platform (HIP). "HIP is an exciting new health-centric solution that helps customers get the most out of their data. As a core component of the Amadeus Unified Healthcare Platform, HIP is a scalable, modular data solution that compliments the full range of products in the Amadeus suite. "James will lead the implementation of Orion Health's Amadeus Unified Healthcare Platform strategy across North America, and thus will play an instrumental role in improving health outcomes for the region," says Porter. In his new role, Rice is leading the North American arm of Orion Health as well as the Middle East. He is responsible for creating and leading revenue streams focused on these markets. With more than 25 years of experience, five of which at Orion Health, James's experience makes him the perfect candidate to lead the team working to deliver the right care, to the right people, at the right time. "The North American market is hugely important to Orion Health. I'm looking forward to engaging with existing and prospective customers, showing them how our transformational new technology will change the game for healthcare," says Rice. About Orion Health Orion Health is a global healthcare technology company focused on reimagining healthcare for all. We are leading the change in digital health with health and care organizations to improve the wellbeing of every individual with our world leading Unified Healthcare Platform. Made up of a Digital Front Door, Digital Care Record, and Intelligence Platform - each underpinned by extensive health and social data sets, machine learning, and 30 years of innovation focused purely on improving global well-being.

Read More

HEALTH TECHNOLOGY, FUTURE OF HEALTHCARE

WebMD Expands Flagship Medscape Brand with Grupo SANED Acquisition

Medscape | March 09, 2023

On March 08, 2023, WebMD Health Corp., a subsidiary of Internet Brands and a provider of information services for healthcare professionals and consumers, announced that it had acquired Grupo SANED, the Spanish market leader for medical and health information services. Grupo SANED is an industry pioneer for scientific communications, clinical news, medical education, and regulatory advice. The acquisition expands Medscape's presence among healthcare professionals in Spain to include over 200,000 registered nurses, physicians, and pharmacists, as well as 1 million Spanish-speaking consumers. The acquisition marks a significant expansion for WebMD's global flagship brand, Medscape, which features an exceptional reach of over 6.5 million physicians worldwide. In addition, the transaction secures the company's position as the premier global provider of clinical news, healthcare communications, and education for healthcare professionals. For more than four decades, Grupo SANED has provided the medical and healthcare industry with research, marketing, publishing, communication, and onsite training. Its partnerships with business schools, universities, and scientific societies, as well as its close collaboration with prestigious academics, have enabled the development of highly regarded accredited training, which has been instrumental in fostering member loyalty. Medscape's strategic growth plan is advanced with this transaction, which follows similar acquisitions of country-specific clinical and health information providers that target healthcare professionals, such as MGP in the UK in 2021, Coliquio in Germany in 2020, and MediQuality in Benelux in 2018. Grupo SANED will now operate as an independent subsidiary of WebMD. About Medscape Medscape, headquartered in New York, is a major online platform for physicians and healthcare professionals worldwide. With over 30 specialty sites for physicians, and additional sites for medical students, nurses, pharmacists, and dentists, it offers essential point-of-care drug and disease information, expert perspectives, medical news, professional education, and CME. The platform aims to enhance patient care by providing physicians and healthcare professionals with comprehensive clinical resources and information.

Read More

HEALTH TECHNOLOGY, FUTURE OF HEALTHCARE

CareView and SONIFI Health Streamline Inpatient Virtual Care

CareView Communications | March 06, 2023

CareView Communications, Inc., an IT company in the healthcare field, recently announced that it has built an integration with SONIFI Health that allows care teams to talk to patients through the interactive TV platforms that are already present in patient rooms. To create a patient-centric, networked virtual care system, CareView is integrating with SONIFI Health, which provides interactive technology to promote patient involvement. A hub-and-spoke telecare model spanning a system of hospitals is centered on a fully-integrated CareView Patient Monitoring System®-enabled virtual care command center. This virtual care system creates a scalable, flexible workforce that keeps patients interested and meets their needs. It also gives nurses a break by using virtual staff to take care of patients' needs immediately and do administrative work that doesn't require a license. Using the CareView-SONIFI Health integration, doctors may make video calls to patients' homes without leaving the EHR interface. This crucial component also supports virtual nursing, hybrid care, and telemedicine to reduce staff burdens and increase caregiver access. CareView Chief Operating Officer Sandra McRee stated, "Hospitals are facing unprecedented labor challenges and margin pressures." She added, "Integrating our interactive platform with healthcare technologies like SONIFI Health is key to creating a scalable and effective solution for virtual nursing to reduce labor costs and keep nurses working at the top of their license." (Source – Business Wire) Kelly Boyd, SONIFI Health General Manager, remarked, "CareView truly understands the challenges hospitals are facing today." "Integrating their virtual care solution is a great complement to SONIFI Health's interactive platform in creating smart hospital rooms with features both patients and clinicians increasingly expect and need," she continued. (Source – Business Wire) About CareView Communications CareView Communications provides cutting-edge remote monitoring systems and innovative telehealth services for patients. In addition, the company implements the most advanced and helpful patient monitoring and engagement components. Its clinically-driven solution is meant to make a product that is helpful for healthcare providers, patients, their families, hospitals, and nursing home staff.

Read More

DIGITAL HEALTHCARE, HEALTHCARE ANALYTICS

Orion Health strengthens North American operations with new technology and leadership

prnewswire | March 27, 2023

Orion Health, a global leader in population health software, is strengthening its position in North America with new technology and the appointment of James Rice as Executive Vice President for North America. With operations in 12 U.S States and seven Canadian Provinces, the company has long been at the forefront of transformational Digital Health in North America. Orion Health is continuing on this path with the launch of the Amadeus Unified Healthcare Platform leading away from traditional broken healthcare systems, by creating patient-first digital health solutions. Alongside his new position, Rice will continue in his strategic role on the Orion Health global Executive Leadership Team with responsibility for the company's sales, business growth and marketing strategy. His new role will see Orion Health having a global executive on the ground in North America and demonstrates the company's confidence and commitment to this significant market. Brad Porter, Orion Health Global Chief Executive says the North American health sector is in desperate need for innovative technology to reduce the strain brought on by the pandemic and the ever-increasing shortage of medical professionals. "To overcome the challenges facing the sector today, we need to reimagine how IT can improve healthcare by giving more time back to medical professionals and making health systems easier for users to navigate. We're already seeing how Digital Front Door technology is achieving this in parts of Canada, and we look forward to introducing these solutions across more regions in North America," says Porter. Orion Health has been operating in North America for more than 25 years. In addition to its DFD, Orion Health has developed over 30 state or province-wide Digital Care Records (DCR) or health information exchanges across the US and Canada, allowing health information to flow seamlessly to and from authorized organizations and individuals across the state. Amadeus Unified Healthcare Platform In 2023 Orion Health is reinventing its Amadeus Unified Healthcare Platform, which is made up of its Digital Care Record (DCR), Digital Front Door (DFD), and its new Health Intelligence Platform (HIP). "HIP is an exciting new health-centric solution that helps customers get the most out of their data. As a core component of the Amadeus Unified Healthcare Platform, HIP is a scalable, modular data solution that compliments the full range of products in the Amadeus suite. "James will lead the implementation of Orion Health's Amadeus Unified Healthcare Platform strategy across North America, and thus will play an instrumental role in improving health outcomes for the region," says Porter. In his new role, Rice is leading the North American arm of Orion Health as well as the Middle East. He is responsible for creating and leading revenue streams focused on these markets. With more than 25 years of experience, five of which at Orion Health, James's experience makes him the perfect candidate to lead the team working to deliver the right care, to the right people, at the right time. "The North American market is hugely important to Orion Health. I'm looking forward to engaging with existing and prospective customers, showing them how our transformational new technology will change the game for healthcare," says Rice. About Orion Health Orion Health is a global healthcare technology company focused on reimagining healthcare for all. We are leading the change in digital health with health and care organizations to improve the wellbeing of every individual with our world leading Unified Healthcare Platform. Made up of a Digital Front Door, Digital Care Record, and Intelligence Platform - each underpinned by extensive health and social data sets, machine learning, and 30 years of innovation focused purely on improving global well-being.

Read More

HEALTH TECHNOLOGY, FUTURE OF HEALTHCARE

WebMD Expands Flagship Medscape Brand with Grupo SANED Acquisition

Medscape | March 09, 2023

On March 08, 2023, WebMD Health Corp., a subsidiary of Internet Brands and a provider of information services for healthcare professionals and consumers, announced that it had acquired Grupo SANED, the Spanish market leader for medical and health information services. Grupo SANED is an industry pioneer for scientific communications, clinical news, medical education, and regulatory advice. The acquisition expands Medscape's presence among healthcare professionals in Spain to include over 200,000 registered nurses, physicians, and pharmacists, as well as 1 million Spanish-speaking consumers. The acquisition marks a significant expansion for WebMD's global flagship brand, Medscape, which features an exceptional reach of over 6.5 million physicians worldwide. In addition, the transaction secures the company's position as the premier global provider of clinical news, healthcare communications, and education for healthcare professionals. For more than four decades, Grupo SANED has provided the medical and healthcare industry with research, marketing, publishing, communication, and onsite training. Its partnerships with business schools, universities, and scientific societies, as well as its close collaboration with prestigious academics, have enabled the development of highly regarded accredited training, which has been instrumental in fostering member loyalty. Medscape's strategic growth plan is advanced with this transaction, which follows similar acquisitions of country-specific clinical and health information providers that target healthcare professionals, such as MGP in the UK in 2021, Coliquio in Germany in 2020, and MediQuality in Benelux in 2018. Grupo SANED will now operate as an independent subsidiary of WebMD. About Medscape Medscape, headquartered in New York, is a major online platform for physicians and healthcare professionals worldwide. With over 30 specialty sites for physicians, and additional sites for medical students, nurses, pharmacists, and dentists, it offers essential point-of-care drug and disease information, expert perspectives, medical news, professional education, and CME. The platform aims to enhance patient care by providing physicians and healthcare professionals with comprehensive clinical resources and information.

Read More

Events