How Consumers View the New Front Door to Healthcare

| March 16, 2016

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Oliver Wyman announced today the results of a new survey on consumers’ experiences with alternative sites of care, such as retail health clinics, urgent care centers, and telehealth. The report, entitled “The New Front Door to Healthcare is Here,” found that more consumers across all demographics are using these alternative sites of care, and many are having good experiences. The survey findings indicate that consumers will increasingly use alternative sites. As a result, Oliver Wyman projects at least $200 billion in current healthcare spend could flow to one or more of these alternative sites of care.

Spotlight

United Health Services (UHS)

United Health Services (UHS) is the largest comprehensive healthcare system and leading private employer in the Greater Binghamton, N.Y., region. With more than 60 locations in Broome and surrounding counties, the system is composed of providers and supporting organizations serving the 600,000 residents of the Southern Tier of upstate New York and portions of Northeast Pennsylvania.

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