Big Chain Pharmacy versus Independent Pharmacy... what's the difference?

Big Chain Pharmacy versus Independent Pharmacy what's the difference? You will soon come to realize that the attention and care you receive when you are at an independent pharmacy compensates you for your prudent decision. “Teaming up with Uber Health is just the latest example of Benzer’s commitment to the customer,” said Alpesh Patel, President of Benzer Pharmacy. “Years ago, we developed a proprietary platform for free home delivery. This agreement underscores what we’ve always done in terms of eliminating one of the most troubling risk factors for non-adherence.”

Spotlight

Google AI

Google’s mission is to organize the world’s information and make it universally accessible and useful. AI is helping us do that in exciting new ways, solving problems for our users, our customers, and the world. AI is making it easier for people to do things every day, whether it’s searching for photos of loved ones, breaking down language barriers in GoogleTranslate, typing emails on the go, or getting things done with the Google Assistant. AI also provides new ways of looking at existing problems, from rethinking healthcare to advancing scientific discovery.

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Health Technology, AI

Enhancing Network Resilience in the Healthcare Sector to Prevent Downtime and Unusable Uptime

Article | July 18, 2023

Your patients have grown to trust your expertise and recommendations in matters regarding their healthcare. As the sector transitions into a more digital playing field, uninterrupted network connectivity is more than just a bonus; it’s a necessity. While there are many different challenges to completely integrating your practice into the digital world, internet outages are the costliest. Downtime can be caused by various factors, which can compromise patient safety, the faith your team instills in you, and your practice’s reputation and revenue. However, investing in the means to maintain a resilient network lets you maximize your network uptime to optimize resources. We'll look at four different strategies and their benefits for your infrastructure so you can focus on what you do best: providing healthcare excellence to your patients. Strengthening Network Infrastructure The traditional way of doing things may be great for your remedies and techniques. Still, with a growing number of patients and their contextually relevant demands, your network needs to be able to accommodate many different booking requests, increase user activity on your server, and store sensitive patient information. High-speed internet connections enhance your network performance and let you, your team, and your patients make the most of your uninterrupted uptime. Fiber-optic networks, when combined with load balancing and proper segmentation, can diffuse and direct network traffic efficiency and prevent congestion, which prevents downtime due to overload. Implementing Network Monitoring and Management Tools Much like your patients visit your practice to ensure everything is all right with the current state of their health, your network must also receive the same treatment. Identifying and pre-emptively resolving potential issues and vulnerabilities will prevent much more destructive or expensive problems from occurring. Use real-time tools to monitor your bandwidth usage and gain visibility of potential bottlenecks. Tools that offer risk monitoring deliver alerts about critical events that pose a threat to your business continuity. Your IT team will be better equipped to troubleshoot issues promptly and optimize performance. Conducting Regular Network Assessments and Audits Once you have the proper monitoring tools to manage your network topology better, proactive troubleshooting is a great way to spot-check whether your current solution is working as it should. A network audit is much like proactive troubleshooting; you are looking to see if anything could harm the overall system and catch it before it can develop. When auditing a network, the primary focus should be security measures. If patient and confidential data is not secure, the smooth operations of your business are the least of your worries. When conducting an audit, consulting with a network service provider will help identify issues with your protocols, data encryption, and firewall configuration. Establishing Redundancy and Disaster Recovery Plans Backing up private and confidential data is crucial to ensuring that sensitive information is not lost or exposed. Minimizing network downtime can often be achieved by having backup systems that will keep running in the event of an attack or outage. For example, a dedicated Cloud Access Network, power supplies, and switches will go a long way. When creating an internet contingency plan, outline steps and protocols with your team that you will take in the event of a complete failure, including things such as brand reputation management, customer service, and data loss prevention. Looking Forward As the lines between in-person and digital are blurred, navigating the complexities of implementing a robust network is paramount to your business. Strengthening your infrastructure, integrating redundant systems, and conducting regular audits and assessments with the proper monitoring and management tools will help you maximize uptime usage and minimize network downtime. Although overwhelming, working with a reputable network service provider can help you embrace your network topology to remain competitive.

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Digital Healthcare

Unlocking the Puzzle: Navigating EHR Interoperability Solutions

Article | November 29, 2023

Unlock EHR interoperability solutions with this article. Discover how healthcare overcomes EHR interoperability challenges to facilitate seamless information sharing for better clinical decisions. 1. Exploring Hurdles in EHR Interoperability 2. Addressing EHR Interoperability Challenges: Mapping Effective Paths 2.1 Upgrading from Outdated Legacy Systems 2.2 Managing Inconsistent Information Across Multiple Sources 2.3 Overcoming Organizational Resistance to Sharing Data 2.4 Balancing Security and Consent 2.5 Harmonizing Data Standards Across Diverse Software Systems 2.6 Optimizing Training Resources for EHR Interoperability 2.7 Strategizing Costs for Specialist-driven Interoperability Management 2.8 Navigating Budget Constraints in EHR Interoperability 2.9 Unifying Patient Identification Standards Across HIEs 2.10 Advancing Allergy Management to Enhance Patient Care 3. Embracing Interoperability for a Connected Healthcare Future 1.Exploring Hurdles in EHR Interoperability Despite significant efforts and investments in health information systems and technology, coupled with many years of widespread availability, the full benefits of electronic health records (EHRs) still need to be realized. The reality is that most physicians continue to rely on faxing and mailing patient records, just as they did a decade ago. Numerous government-certified EHR products are being used, each utilizing distinct clinical terminologies, technical specifications, and functional capabilities. These differences make it challenging to establish a unified standard interoperability format for data sharing. Interestingly, even EHR systems built on the same platform might not be interoperable, as they are frequently highly customized to an organization’s specific workflow and preferences. Given these circumstances, the article examines ten challenges and their corresponding EHR interoperability solutions to enhance patient care. 2.Addressing EHR Interoperability Challenges: Mapping Effective Paths The primary goal of healthcare interoperability is to enable seamless sharing of health-related information between healthcare providers and patients, aiding in clinical decision-making. Here are several challenges to accomplishing this aim, along with their corresponding interoperability solutions: 2. 1 Upgrading from Outdated Legacy Systems One of the significant challenges in achieving EHR interoperability is the need to transition from outdated legacy systems. Many healthcare facilities still rely on older, proprietary EHR systems that need more compatibility and standards to communicate seamlessly with modern, interconnected healthcare networks. These legacy systems often need more data exchange capabilities, leading to inefficiencies, data inconsistencies, and barriers to collaborative patient care. The intricate process of upgrading or replacing these systems while ensuring data integrity and continuity of care poses a considerable obstacle to achieving comprehensive EHR interoperability. Healthcare institutions need to implement a strategic and phased approach to address this challenge. This involves assessing the existing EHR, identifying interoperability gaps, and selecting modern healthcare interoperability solutions that adhere to industry standards, such as Fast Healthcare Interoperability Resources (HL7 FHIR) and open APIs. A well-defined migration plan should be developed, including data migration, new system integration, and staff training. Collaboration with EHR vendors, IT experts, and clinical stakeholders is crucial to ensuring a smooth transition. 2.2 Managing Inconsistent Information Across Multiple Sources As patients move through different healthcare settings and encounter various medical professionals, their health information becomes distributed across multiple sources, leading to discrepancies, duplications, and variations in data. This inconsistency can compromise patient safety, treatment accuracy, and healthcare quality. Furthermore, different institutions' varying data formats, coding systems, and documentation practices exacerbate the challenge of creating a unified and accurate patient record. A potential solution to this challenge involves developing and adopting standardized data exchange protocols. By implementing common data standards and practices, healthcare providers can ensure that patient information is accurately represented and uniformly understood across different systems. In addition, robust data validation processes and reconciliation algorithms can help identify and rectify inconsistencies during data integration. Moreover, creating a centralized patient identity management system that links various patient records to a single, accurate identity can significantly mitigate the issue of duplicated or mismatched information. 2.3 Overcoming Organizational Resistance to Sharing Data This EHR interoperability challenge pertains to the reluctance of healthcare institutions, clinics, and providers to readily exchange patient information and medical records due to concerns over data privacy, competitive advantage, and operational complexities. This resistance often leads to fragmented patient care, hindered medical research, and compromised clinical decision-making. Addressing this challenge necessitates the establishment of clear data-sharing protocols, robust privacy safeguards, and incentivized collaboration. By fostering a culture of trust, emphasizing the collective benefits of data exchange, and implementing interoperability standards, the healthcare ecosystem can encourage reluctant organizations to actively share essential patient data, ultimately leading to improved patient outcomes and more efficient healthcare delivery. 2.4 Balancing Security and Consent This challenge in EHR interoperability revolves around the delicate equilibrium between ensuring patient data security and privacy while enabling the seamless sharing of EHRs across different healthcare systems. Striking the right balance involves addressing concerns about unauthorized access, data breaches, and patient consent preferences. While robust security measures are necessary to safeguard sensitive health information, overly stringent restrictions can hinder the efficient exchange of vital medical data, potentially impeding timely and informed patient care, medical research, and healthcare system efficiency. Potential EHR interoperability solutions to this challenge include implementing a layered security and consent management approach. This involves combining strong encryption, authentication protocols, and access controls to ensure the integrity and confidentiality of EHRs. Moreover, the adoption of standardized and granular consent mechanisms empowers patients to regulate both access to their data and the purposes for which it can be accessed. An integrated framework that employs advanced technologies like blockchain for secure audit trails and data-sharing logs can enhance transparency and accountability. Furthermore, patient education and awareness campaigns can empower individuals to make informed data-sharing decisions, fostering a collaborative environment where security, consent, and interoperability coexist harmoniously. 2.5 Harmonizing Data Standards Across Diverse Software Systems This challenge encompasses integrating and exchanging medical data across various software platforms and applications used within the healthcare industry. To tackle this challenge, a comprehensive solution includes the widespread adoption and adherence to standardized data formats, coding conventions, and communication protocols by developers, healthcare organizations, and EHR integration software. To address this challenge, a comprehensive solution involves the establishment of standardized data formats, coding conventions, and communication protocols widely adopted and adhered to by EHR software developers and healthcare organizations. This could be achieved through industry collaboration, government regulations, and incentives for adopting interoperability standards. Additionally, implementing APIs that translate and map data between different formats can help bridge the gap between diverse software systems. 2.6 Optimizing Training Resources for EHR Interoperability This hurdle involves preparing healthcare professionals, IT staff, and other stakeholders to effectively navigate and implement interoperable EHR systems. Ensuring that healthcare personnel possess the necessary skills and knowledge to seamlessly integrate, maintain, and utilize interconnected EHR systems amidst rapidly evolving technology and standards poses a significant hurdle. This challenge involves understanding the intricacies of interoperability protocols and grasping the broader context of data security, patient privacy, and efficient data exchange among diverse healthcare entities. To address this challenge, developing comprehensive and up-to-date training programs that cover both technical aspects (interoperability standards, APIs, and data formats) and practical considerations (security protocols, data governance) is crucial. Collaborations with vendors, industry experts, and academia can ensure the training content remains aligned and updated with current EHR trends. Integrating EHR interoperability education into medical and IT curricula can also lay a foundation for future professionals. Continuous learning opportunities, including EHR analytics courses, certifications, and knowledge-sharing platforms, can further bolster the continual development of skills and knowledge exchange. This process cultivates a skilled workforce capable of fully leveraging EHR interoperability while upholding the integrity and privacy of patient data. 2.7 Strategizing Costs for Specialist-driven Interoperability Management This challenge pertains to the complex and costly task of ensuring seamless data exchange among diverse EHR systems, mainly when managed by specialists with domain-specific knowledge. These specialists play a crucial role in tailoring EHR interoperability solutions to the unique needs of their medical domains. Still, the financial implications of such endeavors can be substantial, involving customization, integration, and maintenance expenses. Finding an effective solution requires a multi-faceted approach involving standardized interoperability frameworks, modular system design, strategic resource allocation, and collaborative partnerships among EHR vendors, healthcare institutions, and specialists. By optimizing the balance between customization and standardization and leveraging technological advances like APIs and cloud computing, healthcare ecosystems can mitigate costs while achieving efficient and secure data exchange that benefits patients and healthcare providers. 2.8 Navigating Budget Constraints in EHR Interoperability This issue relates to healthcare organizations' significant financial limitations when striving to establish seamless EHR data exchange across disparate systems. As healthcare entities aim to enhance patient care coordination and data accessibility, the cost of implementing and maintaining interoperable EHR systems becomes a substantial hurdle. This challenge necessitates a delicate balance between allocating resources for EHR integration, customization, and ongoing maintenance while ensuring that patient data remains secure and accessible to authorized stakeholders. A possible avenue to deal with the budget constraints in EHR interoperability is the strategic adoption of open-source frameworks. By leveraging open-source solutions, healthcare organizations can reduce licensing fees and development costs associated with proprietary systems, allowing them to allocate resources more efficiently. Additionally, collaborating with industry consortia and governmental initiatives that promote standardized data exchange protocols can foster economies of scale, streamlining the implementation process. Moreover, investing in cloud-based technologies can offer scalable and cost-effective data storage and sharing infrastructure. 2.9 Unifying Patient Identification Standards Across HIEs The crux of this issue involves the need for consistent patient identification methods across different healthcare systems and data-sharing networks. This inconsistency results in errors, data duplication, and compromised patient safety as information is exchanged between entities. Without a standardized patient identification system, accurate matching of patient records becomes a complex endeavor, hindering the seamless exchange of EHRs and undermining the potential benefits of interoperability. To address this challenge, a comprehensive solution involves establishing and adopting a universally recognized patient identification standard that spans all participating HIEs. This standard could include using unique patient identifiers or a combination of demographic, biometric, and cryptographic identifiers to ensure accurate and secure patient matching. Additionally, implementing advanced data governance practices, strong privacy protections, and robust data validation algorithms would enhance the accuracy and security of patient identification. Collaboration between healthcare organizations, government agencies, and technology experts is crucial to developing and implementing this standardized approach, fostering a more interconnected and effective healthcare ecosystem while safeguarding patient privacy and data integrity. 2.10 Advancing Allergy Management to Enhance Patient Care Healthcare providers need help seamlessly sharing allergy-related patient data across different EHR platforms, hindering comprehensive patient care. This lack of interoperability leads to fragmented information, potential medication errors, and compromised treatment decisions, ultimately impacting patient safety and outcomes. One viable solution for addressing this challenge is to establish standardized data exchange protocols alongside a unified health information exchange framework. Implementing FHIR standards can enable the consistent and secure sharing of allergy information among EHR systems. Additionally, incentivizing healthcare organizations to adopt these interoperability EHR standards and invest in compatible technologies will promote a cohesive ecosystem where allergy data can be accurately and swiftly exchanged. Collaborative efforts among EHR vendors, healthcare providers, and regulatory bodies are essential to ensure the seamless flow of allergy-related information, resulting in enhanced patient care, reduced medical errors, and improved healthcare efficiency. 3.Embracing Interoperability for a Connected Healthcare Future With the goal of a cohesive healthcare future in mind, the value of embracing interoperability is immeasurable. This article highlights the essential role of interoperability in overcoming the challenges posed by fragmented data and improving patient outcomes. As healthcare systems continue to develop, the smooth exchange of EHRs becomes crucial, fostering collaboration among diverse stakeholders and facilitating well-informed decision-making. By creating an environment in which EHRs can seamlessly communicate, healthcare providers have the potential to offer more comprehensive, patient-centered care, minimize duplication, and expedite both diagnoses and treatments. Although achieving an interoperable healthcare ecosystem may involve complexity, the benefits of efficiency, precision, and overall quality of care underscore its necessity as a transformative journey.

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Healthtech Security

What is the need for SOC in Healthcare?

Article | August 31, 2023

With data security becoming a pressing issue in the healthcare industry, having a robust security operations center is the cybersecurity solution. Over the past few years, US Department of Health and Human Services (HHS) data breaches have been at an all-time high. Moreover, in the United States alone, cyber-attacks on the healthcare systems result in a loss of US$6.2 billion every year. Thus, making the use of SOC in healthcare very crucial.

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Managing Your Fearful and Negative Thoughts

Article | August 27, 2021

There are times that we encounter negative thoughts that can be overwhelming. For some people, the more they try to get rid of their thoughts, the stronger they become. As a result, here is a brief list of techniques that a person can use to help manage their negative thinking. 1. Do not focus on your fearful thinking: The first thing a person must do is not to dwell on the fear provoking thought when it comes. The more a person tries to reason out on the fear behind the thought, the stronger it becomes. The next time you encounter a negative situation, get into the practice of not dwelling on it. 2. Think of a red stop sign: At times, a person might encounter a fearful thought that may be difficult to manage. When this happens, visualize a red stop sign which can serve as a reminder to think about something else. Regardless of how scary your negative thinking may be, do not dwell on it. This technique is great in dealing with your negative situations and depression. 3. Its only fear: The difference between an obsessive thought and a regular one is that an obsessive thought is based on fear. With this in mind, try to find the source of the fear behind your negative thinking and then find ways to get rid of your worries. 4. Your thoughts are exaggerated: Sometimes, a person may encounter a lot of scary thoughts coming at them all at once. Instead of getting upset, remember that your negative thinking is exaggerated with worry. Ignore the fear behind these obsessive thoughts, regardless how the strong the fear may be. 5. Challenge your negative thinking with positive statements and realistic thinking: When encountering thoughts that make you fearful or depressed, challenge them by asking yourself questions that will maintain objectivity and common sense. Focus on the reality of your situation and not on your negative thinking. 6. Carry a small notebook of positive statements with you: A person should keep a small notebook of positive statements that makes them feel good. Whenever they come across a positive and uplifting verse that makes them happy, write it down in a small notebook. A person can then carry this notebook around in their pocket and whenever they feel anxious, they can read their notebook. 7. Take it one day at a time: Instead of worrying about how you will get through the rest of the week or month, try to focus on today. Each day can provide us with different opportunities to learn new things and that includes learning how to deal with your situation. In addition, you will not feel overwhelmed with everything if you focus on one thing at a time. 8. Get help: Take advantage of the help that is available around you. If possible, talk to a professional who can help you manage your fears and anxieties. They will be able to provide you with additional advice and insights on how to deal with your current problem. By talking to a professional, a person will be helping themselves in the long run because they will become better able to deal with their problems in the future.

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Spotlight

Google AI

Google’s mission is to organize the world’s information and make it universally accessible and useful. AI is helping us do that in exciting new ways, solving problems for our users, our customers, and the world. AI is making it easier for people to do things every day, whether it’s searching for photos of loved ones, breaking down language barriers in GoogleTranslate, typing emails on the go, or getting things done with the Google Assistant. AI also provides new ways of looking at existing problems, from rethinking healthcare to advancing scientific discovery.

Related News

Benzer Pharmacy and ScriptDrop “Sign, Seal” New Deal for ALL Mail Order Deliveries

Benzer Pharmacy | June 05, 2019

Benzer Pharmacy is proud to announce that it has joined forces with ScriptDrop, the first mobile courier application for delivering medications to patients, as part of efforts to drive down costs and improve adherence rates—especially for those who might fail to pick-up their prescriptions at the pharmacy—due to the inconvenience. According to Company Spokesperson Nicholas Potts, ScriptDrop embodies, “The first medication delivery program [of its kind] to integrate directly into the pharmacist’s existing workflow … reducing [incidences] of medication abandonment through innovation at the pharmacy.” Meghann Chilcott, Chief Technology and Marketing Officer, further put the move into perspective, saying, “By partnering with ScriptDrop for in-workflow prescription delivery, we are working to make the process more efficient for our member pharmacists, while promoting a seamless delivery solution for patients.” “Even better,” Chilcott continued, “ScriptDrop has achieved something quite remarkable in developing the first logistics platform designed specifically for pharmaceutical deliveries in the U.S.—powered by technology that now allows the pharmacy to track ‘chain of custody’ by providing real-time delivery status updates and digital signatures.”

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Benzer Pharmacy Joins MinibarRx® on Mission to Improve Adult Vaccination Rates

Benzer Pharmacy | July 16, 2019

Talk about the importance of being vaccinated is pretty common, but unfortunately, words don’t always translate into action for countless adults. To help compensate for the shortfall, Benzer Pharmacy is introducing MinibarRx® multi-vaccine, SMART refrigeration systems in select locations throughout its organization. Describing the reasoning behind the rollout, Tonya Shackelford, VP of Clinical Services, explained that MinibarRx offers patients safe, convenient, and easily affordable access to a variety of essential vaccines in just one-stop at participating Benzer locations. “When patients learn they need a vaccine, like Hepatitis A, for example, they don’t want to wait several days for it to be ordered; then, have to make a second trip for administration,” Shackelford said. “Having a perpetual inventory in stock can be instrumental to preventing potentially life-threatening diseases.” According to a statement on the company’s website, MinibarRx represents the product of over 30 years of specialty drug distribution and over 40 years of smart refrigeration technology experience, providing pharmacists with a profoundly unique and functional cold supply chain, inventory management solution for vaccines and biologics.

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Benzer Pharmacy Stocks Up New Inventory Management Solutions with OrderInsite

Benzer Pharmacy | July 16, 2019

Benzer Pharmacy proudly announces the start of a joint initiative with OrderInsite™ to improve inventory management processes across its system, ensuring that medications are always in-stock and ready for pick-up without exception. In the words of Meghann Chilcott, Chief Technology and Marketing Officer for Benzer Pharmacy, the move is intended to produce a two-fold outcome that benefits participating pharmacies in terms of optimizing reserves for better margins, while enhancing the ability of frontline staff members to deliver exceptional customer service at the point-of-sale. “Few things are as frustrating for patients as having to leave the pharmacy empty handed, so we decided to do something about it,” Chilcott reasoned. “Now, by teaming up with OrderInsite, we’ve added in extra layers of protection to guard against preventable shortfalls in drugs on hand.” She continued, “On our end, reluctantly having to say, ‘We’re sorry, but we’re out,’ is simply no longer acceptable under any circumstances.” While Chilcott’s assertion is easier said than done, the technology that makes it possible has a track record of proven success and is currently used by OrderInsite partners such as the American Association of Pharmacies (AAP), PioneerRx, and Medi-Span, among others.

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Benzer Pharmacy and ScriptDrop “Sign, Seal” New Deal for ALL Mail Order Deliveries

Benzer Pharmacy | June 05, 2019

Benzer Pharmacy is proud to announce that it has joined forces with ScriptDrop, the first mobile courier application for delivering medications to patients, as part of efforts to drive down costs and improve adherence rates—especially for those who might fail to pick-up their prescriptions at the pharmacy—due to the inconvenience. According to Company Spokesperson Nicholas Potts, ScriptDrop embodies, “The first medication delivery program [of its kind] to integrate directly into the pharmacist’s existing workflow … reducing [incidences] of medication abandonment through innovation at the pharmacy.” Meghann Chilcott, Chief Technology and Marketing Officer, further put the move into perspective, saying, “By partnering with ScriptDrop for in-workflow prescription delivery, we are working to make the process more efficient for our member pharmacists, while promoting a seamless delivery solution for patients.” “Even better,” Chilcott continued, “ScriptDrop has achieved something quite remarkable in developing the first logistics platform designed specifically for pharmaceutical deliveries in the U.S.—powered by technology that now allows the pharmacy to track ‘chain of custody’ by providing real-time delivery status updates and digital signatures.”

Read More

Benzer Pharmacy Joins MinibarRx® on Mission to Improve Adult Vaccination Rates

Benzer Pharmacy | July 16, 2019

Talk about the importance of being vaccinated is pretty common, but unfortunately, words don’t always translate into action for countless adults. To help compensate for the shortfall, Benzer Pharmacy is introducing MinibarRx® multi-vaccine, SMART refrigeration systems in select locations throughout its organization. Describing the reasoning behind the rollout, Tonya Shackelford, VP of Clinical Services, explained that MinibarRx offers patients safe, convenient, and easily affordable access to a variety of essential vaccines in just one-stop at participating Benzer locations. “When patients learn they need a vaccine, like Hepatitis A, for example, they don’t want to wait several days for it to be ordered; then, have to make a second trip for administration,” Shackelford said. “Having a perpetual inventory in stock can be instrumental to preventing potentially life-threatening diseases.” According to a statement on the company’s website, MinibarRx represents the product of over 30 years of specialty drug distribution and over 40 years of smart refrigeration technology experience, providing pharmacists with a profoundly unique and functional cold supply chain, inventory management solution for vaccines and biologics.

Read More

Benzer Pharmacy Stocks Up New Inventory Management Solutions with OrderInsite

Benzer Pharmacy | July 16, 2019

Benzer Pharmacy proudly announces the start of a joint initiative with OrderInsite™ to improve inventory management processes across its system, ensuring that medications are always in-stock and ready for pick-up without exception. In the words of Meghann Chilcott, Chief Technology and Marketing Officer for Benzer Pharmacy, the move is intended to produce a two-fold outcome that benefits participating pharmacies in terms of optimizing reserves for better margins, while enhancing the ability of frontline staff members to deliver exceptional customer service at the point-of-sale. “Few things are as frustrating for patients as having to leave the pharmacy empty handed, so we decided to do something about it,” Chilcott reasoned. “Now, by teaming up with OrderInsite, we’ve added in extra layers of protection to guard against preventable shortfalls in drugs on hand.” She continued, “On our end, reluctantly having to say, ‘We’re sorry, but we’re out,’ is simply no longer acceptable under any circumstances.” While Chilcott’s assertion is easier said than done, the technology that makes it possible has a track record of proven success and is currently used by OrderInsite partners such as the American Association of Pharmacies (AAP), PioneerRx, and Medi-Span, among others.

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