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'COMPLEXITY AND OPPORTUNITY' A SURVEY OF US HEALTH CONSUMERS’ WORRIES AND WANTS

November 22, 2017

Each of these individuals needs healthcare, but their needs are not the same. For the mother, it might be a video consultation with a pediatric nurse; for the quarterback, a visit to a retail clinic; and for the grandmother, a same-day appointment at her longtime family doctor. Much of the investment we see in healthcare transformation today focuses on creating just such personalized, segmented options in an industry that, for far too long, has taken a one-size-fits-all approach to its offerings. As healthcare organizations increasingly understand and seek to engage more deeply with their consumers, they are rapidly expanding the range of services they provide.

Spotlight

American Behavioral

American Behavioral is a full-service behavioral health care organization providing Employee Assistance Program (EAP) services, behavioral health care, pre-employment and promotional psychological testing, manager and supervisor training, critical-incident stress management, and wellness programs and services. Headquartered in Birmingham, Alabama, American Behavioral serves employees and families of client companies in all 50 states and across the globe, and is part of the sixth largest EAP service provider network in the nation.