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Why hospitals need to adopt a 'retail mindset' when it comes to analytics

May 15, 2018 / Mike Miliard

With rising drug costs, value-based care, changes in reimbursement rules and more demanding consumers, there's no shortage of things that can change in a year. That means hospital IT departments need to employ quicker, agiler analytics that enables them to pivot in response to fast-changing conditions. And that’s why Dana Darger, who has been director of the pharmacy at Rapid City (South Dakota) Regional Hospital for more than 15 years, said healthcare organizations need to think more like stores when it comes to issues of dollars and cents. "Hospitals have never behaved with what I'll call a retail mindset,” Darger said. “Retail stores can tell you what they make on everything."